If you are a sales or human resources manager, you will have notic how the work environment changes when that person with good energy, who greets with a smile and even makes jokes in the office appears Customer Service Dynamics.
Work becomes less stressful, the day seems shorter and the attitude of other people changes, spreading a willingness to accept challenges. You can achieve a similar effect with a customer service dynamic.
“The strategies we use to boost competitiveness are: customer-centricity ; secondly, innovation , since, being an infrastructure Customer Service Dynamics company, together with technology, it is part of our DNA; the third is to keep our team motivat and energiz to carry out the first two.”
Autonomy an element present in the game
when the player takes control and plans the strategy he will follow to carry out the game’s mission.
Mastery or competence: This is perceiv as the ability to achieve the goal. It is important that the goal is attainable but challenging.
The purpose: understood as the reward that gives meaning to the action of the game and the achievement of the objective. The cambodia telegram data reward is not always financial, it can be a charitable benefit or an emotional reward.
The complexity of the game comes from the fact that the story does not exist. People must create it from a random phrase that will be the beginning. Each person has a time to speak and during that time they must continue the future is now: lead generation 2.0 the story, without Customer Service Dynamics denying or contradicting what has been built of the story. When the alarm sounds, indicating that their time is up, they must stop where they are going and the other person must continue.
The story must be fluid
so there will be a maximum silence time and the team that exces this time will be eliminat. The winning team will be the one that manages to finish the story fluidly. If several teams manage to do so, the best story will be put to a vote, rewarding creativity, agility and expressiveness in telling it.
Benefits:
Improvisation, besides being a fun customer service dynamic, generates great learning. According to Forbes , improvisation trains:
Communication because people must express themselves in a clear, fast, concise way ;
Active listening , because you must agb directory be attentive to what the other person is saying, in order to give it continuity;
Strategic construction , because it creates from what already exists, without denying or contradicting. This skill is requir for Customer Service Dynamics handling objections in sales;
Emergent planning, mental agility and flexibility , because it requires thinking quickly about the problem, possible solutions and being flexible to the conditions that arise.