After-sales service is any type of attention provid to a customer after they have purchas a product or service. This type of service is widely us by companies as a marketing strategy, as it typically leads to increas customer satisfaction, brand loyalty, and even word-of-mouth marketing build customer loyalty.
A study reveal that a 5% increase in customer retention can generate 25% more profits and for this reason companies have paid special attention to customer service and loyalty strategies in recent years.
Post-sale follow-up will not only have a positive impact on your business’s finances, but will also strengthen your relationships with your build customer loyalty customers and show them that they are as important to your company as they deserve.
If you are interest in the topic
continue reading to discover in detail what post-delivery service is , how you can offer good post-delivery service and learn about some examples of good after-sales service .
The reality is that after-sales service is nothing more than providing customer service after they have made their purchases. And, as we mention build customer loyalty above, many companies think that the moment a deal is clos the relationship is over, but that is not the case.
In fact, Bain & Company stat in one of its reports that companies that excel in customer experience generate revenues canada telegram data between 4% and 8% higher than those of their market.
The post-delivery service , in addition to improving the customer experience, will allow you to increase sales, increase the opportunities to convert your consumers into repeat buyers and create loyalty to your brand.
Personaliz attention : personaliz attention will allow the user to feel more confident and motivat because 3 powerful leadfeer filters you’re not using (but should) they will know that your company cares about offering them unique solutions, according to their tastes and nes.
Provide security : make sure to offer a guarantee on your products,
as well as offering exchanges or returns
Provide the necessary support : help your customers better understand your products or services and provide a channel for them to get in touch with you if they have questions or ne any type of maintenance.
Promotions : Give special discounts or offers to keep your customers buying your products or services.
Post-delivery service agb directory examples to apply in your business
Any help you can give a customer will be beneficial to your company. Below we will tell you some examples so you can provide a good post-delivery service :
Automat customer service phone lines
This type of resource can provide build customer loyalty advice and solutions to problems 24/7 without the ne for human resources. In this type of service, a bot will be set up to answer frequently ask questions and even more complex issues, giving your customers the option to easily access the support they ne.