Look at this example: With basic tools: if the user says “Hello, what’s your name” then respond “My name is Víctor”. With Dialogflow: if the user asks for my name then answer “My name is Víctor”, or “My name is Víctor”, or “My name is not mine, I always communicate, but others call me Víctor”. Do you see the difference? Basically, you can build bots that chat naturally with customers or users. Basic concepts in Dialogflow Wait! But where are you going! It’s not yet time to create an account and start messing around, okay? Expect me to at least tell you the basics: Agents . Agents are like projects or natural language recognition modules. In simple bots, one agent will be enough to bring everything together. However,
in larger projects
in larger projects, you could have several agents for the same project (brand, store, account), each of them category email list grouping a particularity or common intention of the conversation. For example, our agent could be “Customer Service Agent”. Intents. They are the client’s intentions or, in other words, what he wants. Here we define possible questions or requests from clients and what possible answers we want to give them. For example: if you ask about the status of an order. Entities. Entities are the tools we have to extract parameters or variables from what the user has said. For example, when a user says “I want to check the status of the order with ID 0237908” we will use the entities to extract the value of the order ID into what the user is saying.
The cool thing
The cool thing is that Dialogflow does this very well, recognizing the parameters. Actions. Actions are what we do when a user intent is detected. When what the user says corresponds to an Intent, then the parameters are extracted and passed to the action that you have defined, which can be “answer this” or even connect CRYP Emai Llis to such an online service and request the response with an API request . Okay, it’s not very clear, but you’ll see when you try it how easy it is. Contexts. Contexts are what I like most about Dialogflow. They allow you to define intentions based on the context of the conversation. What what? Wait, I’ll tell you. Imagine that the user enters Victor.
